Coronavirus Disease 2019 (COVID-19) Policy

During the Covid19 public health emergency, Olney Home for Life (OHFL) is embracing the “new normal” and endeavoring to resume its services using prudence and following CDC, Montgomery County, state government, and our own safety guidelines.  We stand steadfast in our continued support of and commitment to our area senior citizens.  It is through the dedication of our selfless volunteers that we can provide our services free of charge.

So, while COVID-19 has changed everyone’s lives, please know that OHFL is still here and ready to provide transportation services, with some precautionary measures.

Our services and business model will evolve with continuing guidance from the CDC, state, and local government. OHFL can assist area seniors with the following services:

  • Transportation to medical appointments
  • Friendly phone calls
  • Friendly virtual visits

The following guidelines will be used to protect our seniors and volunteers for transportation:

  • Call Center will conduct a Rider Pre-Screening Eligibility Assessment that needs to ask the rider if they have been exposed to anyone with Covid-19 in the last 14 days if they have been out of state in the last 14 days or any recent acute illness. If yes to any of these questions, then the rider will be advised to see their provider and the ride will not be input in the system. This data will be forwarded to OHFL for rider eligibility validation via a shared google doc.
  • Volunteer drivers will be given an infrared thermometer to check each rider’s temperature before they get into the volunteer’s car. If the temperature is 100F or higher the ride will not be filled.
  • Riders must check their temperature 3 hrs. prior to going into the driver’s car.  If they have a fever (temp of 100F) or more, or are feeling flu-like symptoms, or any new unexplained symptoms, advise to call their doctor and make other arrangements for a ride. 
  • Volunteer driver must check their own temperature before transporting a rider. We request that if a volunteer driver has a fever, they seek medical attention and wait until their fever is gone before accepting any request for transportation or giving a ride. 
  • Volunteer driver to complete a COVID 19 survey of rider. Before the rider enters the car, If the rider answers yes to any of the questions, then the ride will be canceled.
  • If the answer is YES to any of the screening questions, then the ride should not be initiated. Please inform the rider to see their medical provider for evaluation.
  • If the driver feels that a patient appears visibly ill, even without fever, it is reasonable to have them contact their doctor first.
  • OFHL will provide masks, gloves, and hand sanitizer to driver volunteers.
  • Facial masks should be worn by drivers and riders during the trip.
  • All Riders must sit in the back seat to maintain social distancing.
  • To maintain social distancing and prevent the spread of COVID 19, Drivers are not allowed to touch a rider, their equipment, or personal belongings. While it is best to maintain a 6 ft distance between driver and passengers, it may unavoidable due to patient safety. If there is to be contact between driver and passenger/passenger belongings, then hand sanitizer before and after contact is advisable. Alternatively, the use of disposable gloves may be an option.
  • Volunteers will clean frequently touched surfaces before and after each trip.


If you need assistance, please contact the call center. We will respond to you as soon as possible.  

It should be noted that during the COVID-19 pandemic, our volunteer drivers can opt not to transport riders who appear to be sick, require physical assistance, or otherwise do not follow COVID-19 guidelines.

From all of us to all of you, we wish for your health, happiness, and laughter during this very trying time.